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Legal Business: Vardaan Tech | Proprietorship | Jaipur, Rajasthan - 302001, India

Refund & Cancellation Policy

Last Updated: May 14, 2025

7-Day Money-Back Guarantee

Not satisfied with TopperApp Premium? We offer a full refund within 7 days of purchase. No questions asked!

1. Eligibility for Refund

Scenario Refund Amount Time Limit
First-time subscription 100% Full Refund Within 7 days
Technical issues (App not working) Full or Prorated Within 14 days
Duplicate charge 100% Full Refund Any time
Accidental purchase 100% Full Refund Within 48 hours
Forgot to cancel renewal Prorated Refund Within 7 days of renewal

2. Non-Refundable Cases

Refunds will NOT be provided in the following cases:

  • Request made after 7 days of first purchase (except technical issues)
  • User has consumed significant premium content (>50% of available content)
  • Violation of Terms of Service leading to account suspension
  • Promotional or discounted purchases clearly marked as "Non-Refundable"
  • Gift subscriptions or transfers
  • Enterprise or institutional licenses

3. How to Request a Refund

Step-by-Step Process:

  1. Email us at refunds@vrdntech.in
  2. Subject line: "Refund Request - [Your Registered Email]"
  3. Include the following details:
    • Registered email address / phone number
    • Date of purchase
    • Reason for refund request
    • Transaction ID / Order ID (from payment receipt)
    • UPI ID / Card last 4 digits (for verification)
  4. Our team will review within 2 business days

4. Refund Processing Timeline

📧

Day 0-2

Request received and under review

✅

Day 2-5

Refund approved and initiated

💰

Day 5-10

Amount credited to your account

Payment Method Refund Times:

  • UPI: 2-3 business days
  • Credit/Debit Cards: 5-10 business days (depends on bank)
  • Net Banking: 5-7 business days
  • Wallets (Paytm, PhonePe): Instant to 2 days

5. Subscription Cancellation

You can cancel your subscription at any time. Cancellation stops auto-renewal; you will continue to have access until the end of your current billing period.

How to Cancel:

  • App: Profile → Subscription → Cancel Subscription
  • Email: Send "Cancel Subscription" to help@vrdntech.in
  • Cancellation effective immediately for next billing cycle

6. Prorated Refunds

For monthly subscriptions cancelled mid-cycle or after the 7-day window, we may offer prorated refunds based on unused days:

Formula: (Monthly Fee ÷ 30) × Unused Days - Processing Fee (₹50)

Example: ₹299/month cancelled on day 15 = (299÷30)×15 - 50 = ₹99.50 refund

7. Exceptional Circumstances

We understand that exceptional situations may arise. Please contact us if you:

  • Have a medical emergency preventing use of the App
  • Are facing financial hardship
  • Experience technical issues beyond our standard support scope

We review such cases individually and may offer extended refund windows or credits at our discretion.

8. Contact for Refund Issues

Refund Requests

📧 refunds@vrdntech.in

General Support

📧 help@vrdntech.in

Response Time

⏰ Within 24 hours

Working Hours

🕐 Mon-Sat, 9 AM - 6 PM IST

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. For major changes, we will notify users via email or app notification.

10. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter:

  1. Request a review by our Grievance Officer
  2. Contact consumer protection authorities if unresolved
  3. Approach appropriate courts in Jaipur, Rajasthan as per our Terms of Service